Money and Finance
Welcome to The Business of No - a blog about the best and WORST in the world of customer service.
Every been treated like crap at an airport? Ever been given a hotel room overlooking a grave yard? Ever been treated like Julia Roberts shopping on Rodeo Drive? Ever been told NO repeatedly when YOU are the customer? Ever been redirected to India for phone support? Ever been told to "just unplug the unit and the problem will go away?"
And how did it feel?
If you are like me - the crisis of customer service is beyond worrisome. Its an epidemic. And this blog sets out to be a place to talk about good customer service as well as the bad.
Feel free to post comments and or email us with your own stories.
- United Front On Bad Customer Service (chase Bank)
My last post was about American Express and their arrogance/stupidity with their benefit-deprived Black Card but the other credit card banks are not unfortunately much better. Instead of a Black Card from Amex, I ultimately chose a United Platinum Visa...
- Directv And Wild Blue Satellite Internet
For several days I have been trying to schedule a satellite Internet installation. Satellite is the last resort for high speed Internet if you cannot get DSL, cable or fiber optic. If you can avoid satellite Internet, do so at ALL COSTS! Some of the downside...
- Pricing Power
From the book The Investment Checklist by Michael Shearn. “Businesses that have pricing power typically have several characteristics in common such as high customer- retention rates; their customers spend a small percentage of their budget on the business’s...
- Revisiting Rehypothecation
From the Naked Capitalism blog:We’ve been loath to comment on a Thomson Reuters article that claimed that rehypothecation of assets in customer accounts was the reason MF Global customer funds went missing. The reason we’ve stayed away from this debate...
- Jeff Bezos' Letter To Shareholders
In this turbulent global economy, our fundamental approach remains the same. Stay heads down, focused on the long term and obsessed over customers. Long-term thinking levers our existing abilities and lets us do new things we couldn’t otherwise contemplate....
Money and Finance
Welcome to a blog about the best and worst in customer service
Welcome to The Business of No - a blog about the best and WORST in the world of customer service.
Every been treated like crap at an airport? Ever been given a hotel room overlooking a grave yard? Ever been treated like Julia Roberts shopping on Rodeo Drive? Ever been told NO repeatedly when YOU are the customer? Ever been redirected to India for phone support? Ever been told to "just unplug the unit and the problem will go away?"
And how did it feel?
If you are like me - the crisis of customer service is beyond worrisome. Its an epidemic. And this blog sets out to be a place to talk about good customer service as well as the bad.
Feel free to post comments and or email us with your own stories.
- United Front On Bad Customer Service (chase Bank)
My last post was about American Express and their arrogance/stupidity with their benefit-deprived Black Card but the other credit card banks are not unfortunately much better. Instead of a Black Card from Amex, I ultimately chose a United Platinum Visa...
- Directv And Wild Blue Satellite Internet
For several days I have been trying to schedule a satellite Internet installation. Satellite is the last resort for high speed Internet if you cannot get DSL, cable or fiber optic. If you can avoid satellite Internet, do so at ALL COSTS! Some of the downside...
- Pricing Power
From the book The Investment Checklist by Michael Shearn. “Businesses that have pricing power typically have several characteristics in common such as high customer- retention rates; their customers spend a small percentage of their budget on the business’s...
- Revisiting Rehypothecation
From the Naked Capitalism blog:We’ve been loath to comment on a Thomson Reuters article that claimed that rehypothecation of assets in customer accounts was the reason MF Global customer funds went missing. The reason we’ve stayed away from this debate...
- Jeff Bezos' Letter To Shareholders
In this turbulent global economy, our fundamental approach remains the same. Stay heads down, focused on the long term and obsessed over customers. Long-term thinking levers our existing abilities and lets us do new things we couldn’t otherwise contemplate....