Money and Finance
French leather and luxury goods company, Hermes, has changed their arrogant position on selling their sought-after women's handbags. Previously, the retail branches for the store would amazingly not allow customers to special order their lofty women's handbags - specifically the "Kelly Bag" or the "Birkin Bag".
In today's God-awful economy even on Rodeo Drive - things are changing drastically in the way luxury goods are sold. Now Hermes is calling other stores to swap inventory to make sure the customer get exactly what he or she is paying for. At $7,000 and up for a purse - you'd expect better than to be told "if you want a tan Kelly bag then come back to the store every day and if it is in you MAY buy it!" Now the consumers who have the interest in buying such high-end items are in control of the buying process which is about time.
The problem for Hermes is - people are learning that they can live without a $7,000 purse and be very happy.
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Money and Finance
Hermes Changes Policy On Selling Handbags
French leather and luxury goods company, Hermes, has changed their arrogant position on selling their sought-after women's handbags. Previously, the retail branches for the store would amazingly not allow customers to special order their lofty women's handbags - specifically the "Kelly Bag" or the "Birkin Bag".
In today's God-awful economy even on Rodeo Drive - things are changing drastically in the way luxury goods are sold. Now Hermes is calling other stores to swap inventory to make sure the customer get exactly what he or she is paying for. At $7,000 and up for a purse - you'd expect better than to be told "if you want a tan Kelly bag then come back to the store every day and if it is in you MAY buy it!" Now the consumers who have the interest in buying such high-end items are in control of the buying process which is about time.
The problem for Hermes is - people are learning that they can live without a $7,000 purse and be very happy.
- Welcome To A Blog About The Best And Worst In Customer Service
Welcome to The Business of No - a blog about the best and WORST in the world of customer service. Every been treated like crap at an airport? Ever been given a hotel room overlooking a grave yard? Ever been treated like Julia Roberts shopping on Rodeo...
- Rémy Cointreau's Profit Is Hit By China Slowdown
PARIS—After years of steady growth, Rémy Cointreau SA warned that China's crackdown on extravagant gifts is set to hit the company's profit sharply this year and dent sales for some time, the latest sign of how major liquor makers face broad...
- Eddie Lampert's Letter To Sears Shareholders
The retail industry is complex and changing rapidly. But, it's not just retail. Many industries are going through a transformation driven by information technology—financial services, newspapers and magazines, books, music, movies, healthcare, you...
- Tandy Leather Factory – A Potential Bargain?
Today, shares of Tandy Leather Factory Inc. (AMEX: TLF) took a 30% dive (to close at $4.25) as the company pre-announced the results from a less-than-appetizing third quarter. Since I have a bit of familiarity with the company, I thought I’d provide...
- Yesterday My Decluttering Project Reached $1000.00!
Yesterday my decluttering project reached $1000.00! I would say we started this project in November. I used to donate most of items, but this time I had a problem. I had bunch of big items, which I needed to get rid of. So we held a garage...